3CX is a global company specializing in unified communications solutions, offering a robust and flexible platform that transforms the way companies communicate. With a focus on simplicity and efficiency, 3CX provides powerful tools that integrate calls, video conferencing, chat and other communication channels into a single solution, helping companies improve collaboration, increase productivity and reduce costs.
Functionalities
- IP Telephony (UCoIP): 3CX offers an IP telephony system that replaces traditional physical telephone exchanges with a completely software-based solution. This platform allows companies to make and receive calls over the internet, eliminating the need for complex infrastructure and drastically reducing operational costs. Furthermore, the system is highly scalable, suitable for both small businesses and medium-sized corporations.
- Video Conferencing and Webinars: With 3CX's integrated video conferencing solution, companies can hold high-quality virtual meetings without the need for additional or complex services. The platform supports everything from small meetings to large webinars, offering features such as screen sharing, meeting recording and live chat, all in a secure and easy-to-use environment.
- Omnichannel Call Center: 3CX allows companies to manage all their customer communications through a single interface. Whether by phone, live chat, email or social media, the unified platform ensures that operators can respond efficiently and quickly, improving the customer experience and increasing service efficiency.
- Mobility and Remote Work: With the 3CX application, available for mobile and desktop devices, employees can access all the features of the company's communication system from anywhere. This includes making calls, participating in video conferences and accessing corporate chats, all through a secure connection, facilitating remote work and employee mobility.
- Integration with CRM and Business Tools: 3CX offers native integration with leading CRM systems and other business tools, allowing companies to unify their communication and customer management processes. This means operators can access relevant information during calls, automate tasks and improve customer service.
- Security and Reliability: 3CX puts security first, offering end-to-end encryption for calls and data, as well as a robust set of tools for system management and monitoring. This ensures that business communications are protected against external threats, maintaining the integrity and confidentiality of information.
3CX is more than a simple communication solution; is a complete platform that enables companies to adapt to modern communication requirements with flexibility, security and efficiency..
Can 3CX be a solution for your business? Contact us today!